Privacy Policy

1. Who we are & scope

This Policy covers the GreenLightGo website, apps, and Ask Georgie assistant (the “Service”).

2. Personal data we collect

Account details, identity/KYC documents, property & listing content, communications, viewing/offer activity, device/usage data, and cookies/SDK data. We may also receive verification data from third parties and publicly available sources.

3. Why we use your data

To operate the Service (create listings, manage viewings, send real-time offers), verify identities, prevent fraud, provide support, improve features, and meet legal obligations.

4. Legal bases (where applicable)

Depending on your location, we rely on one or more of: your consent, performance of a contract (providing the Service you requested), our legitimate interests (e.g., platform security, product improvement, preventing fraud), and compliance with laws/regulations. Where we rely on consent, you can withdraw it at any time.

5. Communications

Depending on your location, we rely on one or more of: your consent, performance of a contract (providing the Service you requested), our legitimate interests (e.g., platform security, product improvement, preventing fraud), and compliance with laws/regulations. Where we rely on consent, you can withdraw it at any time.

6. Sharing

We share data with trusted providers that help us run the Service—e.g., hosting/CDN, payments, KYC/identity verification, analytics/crash reporting, and messaging/notification services. When a sale progresses, we share relevant information with your nominated conveyancer/solicitor. We may also share where required by law or to protect rights, and in the context of a business transfer. We do not sell personal data.

7. International transfers

Your data may be processed in countries other than where you live. When we transfer data internationally, we use appropriate safeguards required by law (for example, standard contractual clauses) to protect your information.

8. Retention

We keep data while your account is active and as needed to operate the Service. We also retain information as required for legal, tax, fraud-prevention, and record-keeping purposes (e.g., KYC retention). When no longer needed, we delete or anonymize your data in line with our policies.

9. Security

We use technical and organizational measures to protect your information (e.g., access controls, encryption in transit, monitoring). No system is 100% secure, so please keep your credentials safe and report any suspected security issues to ….write email address ….